Booking & Cancellation Policies

A non-refundable deposit may be required for selected services.

We kindly ask for a minimum of 48 hours’ notice should you need to cancel or amend your appointment. If sufficient notice is not given, the following charges will apply:

• 50% of the service cost for cancellations or amendments made with less than 48 hours’ notice
• 100% of the service cost for cancellations or amendments made with less than 24 hours’ notice

When booking online, you will be asked to provide card details. No payment will be taken at the time of booking; and these are subsequently only kept on file in the event of a cancellation fee, they cannot be used to pay for services carried out. The above cancellation policy will still apply.

We reserve the right to refuse any booking. 

Please note that prices shown on our website are intended as a guide only. Following a consultation, your personalised quote will reflect the time, products, and expertise required to carry out your service and therefore overrides any prices shown online.

By booking with us, you automatically agree to these terms and conditions.

Your safety is our priority. Before any eyelash tint, eyebrow tint, or lash lift treatment, a patch test will be required to ensure your skin is suitable for the products being used.

Patch test requirements can vary slightly depending on the manufacturer’s guidelines for the products used, so our salon follows the specific recommendations set by our chosen product brands to ensure the safest possible practice. 

When a Skin Sensitivity Test Is Required

A Skin Sensitivity Test is required if:

You have not had a tint or lift treatment with us within the last 6 months
Your medication has changed (for example antibiotics or hormonal treatments), as this can affect skin sensitivity
You have any changes to your health, allergies or sensitivities

Important Contraindications

For your safety, we are unable to perform patch tests or treatments if you are:

Pregnant or breastfeeding, as hormonal changes can increase the risk of sensitivity and reactions
You have previously experienced a reaction or possible reaction to any of the products we use, including:

Refectocil tint
Lash Bomb lifting solutions
Lash adhesive

What to Expect During Your Patch Test

You will be asked to complete and sign a skin sensitivity form before the test is carried out.
A small amount of the relevant product will be applied to the inside of your elbow.
The product will need to remain on the skin for 10 minutes before being removed.
You will be provided with a damp cotton pad and instructed to remove the product after the required time if needed.

You must monitor the area for 48 hours after your patch test.

If you experience any redness, itching, swelling, irritation or discomfort, please contact us and do not proceed with your treatment.

A patch test helps reduce the risk of a reaction but does not guarantee that a reaction cannot occur.

If there is no reaction after 48 hours, your treatment can proceed. If any reaction occurs, we will be unable to carry out the service.

It may seem unnecessary to wait 48 hours however this is to encompass any potential type IV sensitivity (delayed reaction) which often peaks between 36 and 48 hours.