Privacy Policy

THE RYE RETREAT PRIVACY POLICY

 At The Rye Retreat we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing the services listed. At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 6 years.

For transparency, listed are the business services we provide and how each service uses the information we collect. For queries, please contact [email protected] This Policy applies to Our use of any and all data collected by us in relation to your use of Our Site. Please read this Privacy Policy carefully and ensure that you understand it.

Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately. This policy applies only to the use of our website and does not extend to any third party links that you may follow from our website, such as Facebook or Instagram. In this Policy the following terms shall have the following meanings: "Our Site" means this website, www.theryeretreat.co.uk; and "We/Us/Our" means The Rye Retreat, a limited company registered in England under 3874325.

HAIR AND BEAUTY RELATED SERVICES

We request the minimum level of personal identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business other than Aveda salons for us to provide confirmation of a valid colour skin sensitivity test. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hairstyle, specific visit notes, colour formula notes and who your favourite stylists are. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the particular service(s) we are providing, we may be required to ask questions related to your medical history. We will consider this your consent to storing information related to your medical history when relevant to any services provided. Examples of medical data may be allergies, previous hair colours, pregnancy or an injury that may impact our service.

APPOINTMENT CONFIRMATIONS AND REMINDERS

We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but you may opt out at any time.

APPOINTMENT RATINGS AND REVIEWS

After visiting us, we may send you an email asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but you may opt out at any time.

MARKETING

We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 18 weeks) and other special offers. You may opt out of receiving marketing material at any time.

OTHER AVEDA SALONS

Upon request, we may share your colour notes and visit history with other Aveda salons to enable you to have services provided by them. From time to time we may request the same information from other Aveda salons to enable us to provide colour services such as a valid patch test.

DATA PROCESSORS AND DATA LOCATIONS

We use numerous leading software solutions within our business to provide the services listed above. These software solutions store and process data in numerous locations outside our business premise.

SOFTWARE PROVIDERS AND DATA STORAGE LOCATIONS

Shortcuts salon software mylocalsalon.co.uk

theyreretreat.co.uk aveda.co.uk/pure-privilege-rewards-program. 

OUR WEBSITE INFORMATION WE GATHER

Some data will be collected automatically by our site, other data will only be collected if you voluntarily submit it. Depending upon your use of Our Site, we may collect some or all of the following data: Name, contact information such as email addresses and telephone numbers, demographic information such as post code, preferences and interests. HOW WE USE THE INFORMATION WE GATHER We use the information we collect on the site to enhance your visitor experience. Our information is not shared with any parties outside of the Rye Retreat and its designated agents. We make use of Google Analytics for site traffic reporting.

THE PEOPLE THAT ARE GIVEN ACCESS TO THIS INFORMATION

Your personal information is accessible only by The Rye Retreat employees including administrative staff. In limited cases, personal information may be visible to our designated web service provider but that information is only related to site functionality. No individual personal information such as appointment bookings, gift card purchases, or other sensitive information is stored on this site or accessible by any third party. In certain circumstances We may be legally required to share certain data held by Us, which may include your personal information, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of Us.

THE SECURITY MEASURES WE HAVE IN PLACE TO PROTECT YOUR PERSONAL INFORMATION

To safeguard your personal information, we have implemented secure page logins and locked user accounts to email addresses so that any attempt to access login information cannot be sent to non-authorized parties.

OUR USE OF COOKIES

Our website makes use of cookies, which are small digital files that are stored in your web browser that enable us to track your return visits to our website. Your browser settings may allow you to block these cookies, but we recommend you have them enabled to help us personalize your experience on our website.

CHANGES TO OUR PRIVACY POLICY We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.